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Non-Banking Related Phishing
SingPost

Advisory: Beware of Fake SingPost Parcel Tracking Scams

singapost-track.info

The Singapore Police Force (SPF) would like to alert the public to a rise in phishing scams impersonating SingPost. Scammers are creating fake websites, often with URLs like singapost-track.info, to trick individuals into revealing personal or financial information related to parcel tracking or delivery.

How to recognise this scam:

  • Fake Websites & URLs: Scammers create imposter websites that look like the official SingPost site but have slightly different URLs (e.g., singapost-track.info instead of singpost.com). Always check the full web address carefully.
  • Unexpected Messages: Be wary of unsolicited SMS messages or emails prompting you to click a link to track a parcel, pay a fee, or resolve a delivery issue, especially if they ask for personal or banking details.

I can ACT against scams:

  • Adding security features:
    • Enable two-factor authentication (2FA) for your online accounts, where available.
    • Install the ScamShield app.
  • Checking for scam signs and verifying with official sources:
    • Verify all official communications by checking the sender's details and the website URL. The official SingPost website is singpost.com.
    • If unsure about a delivery, use the legitimate SingPost mobile app or website to track your parcel with a known tracking number, instead of clicking links from suspicious messages.
  • Telling authorities, family and friends about scams:
    • If you encounter a suspicious SingPost-related message or website, report it to SingPost directly and the police.
    • Inform your loved ones about this scam to prevent them from falling victim.

What to do if you have fallen victim:

  • Change any passwords you may have revealed immediately, especially if you reuse them across different services.
  • Contact your bank immediately if you provided any banking or credit card details, and monitor your accounts for suspicious transactions.
  • Report the incident to the police.

Unsure if something is a scam? Check by calling the 24/7 ScamShield Helpline at 1799.